Shipping Policy

Shipping Policy for Next Gear Tech

Thank you for shopping with Next Gear Tech! We want your experience to be smooth and hassle-free, so here’s everything you need to know about our shipping process.

1. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

  • You will receive an email notification once your order has been shipped, including a tracking number (if available).

2. Shipping Methods and Rates

  • We offer a variety of shipping options at checkout, including standard, expedited, and express delivery.

  • Shipping Rates: Shipping costs are calculated based on your location, the weight of your order, and the selected shipping method. Shipping fees will be displayed at checkout.

3. Delivery Time

  • Standard Shipping: Typically takes 5-7 business days depending on your location.

  • Expedited Shipping: Typically takes 2-4 business days.

  • Express Shipping: Delivered within 1-2 business days for select locations.

  • Delivery times may vary due to unforeseen delays with the carrier or during busy seasons, such as holidays.

4. International Shipping

  • We currently offer international shipping to select countries. Delivery times and shipping fees will vary based on your location.

  • International customers are responsible for any customs duties, taxes, or import fees incurred during shipping.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number to monitor its status.

  • Please allow up to 24 hours for tracking information to update after you receive the email.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain products may be restricted from shipping to specific countries or locations due to size, weight, or customs regulations.

7. Missing or Damaged Items

  • If your order is missing or you received a damaged item, please contact us within 7 days of receiving your package.

  • We’ll assist you in resolving the issue promptly by either issuing a replacement or refund.

8. Delivery Issues

  • We are not responsible for delays caused by the shipping carrier or incorrect delivery addresses. Please ensure the shipping address you provide is accurate and complete.

  • If a package is marked as "delivered" but you haven’t received it, please check with your local carrier or contact our support team for assistance.

9. Free Shipping Promotion

  • From time to time, we offer free shipping promotions for qualifying orders. Free shipping applies only to standard shipping within specific regions and does not apply to expedited or express shipping.