Return Policy

Return Policy for Next Gear Tech

At Next Gear Tech, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your items, we offer a clear and easy return process. Please read our return policy below to ensure a smooth experience.

1. Return Window

  • You can return items within 14 days from the date of delivery.

  • To be eligible for a return, your product must be unused, in the same condition that you received it, and in its original packaging.

  • Certain items, such as opened software, personalized products, and perishable goods may not be eligible for return.

2. How to Initiate a Return

  • To start a return, please contact our customer service team with your order number and the item(s) you wish to return.

  • Our customer support team will provide you with a return authorization and return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we can’t guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we’ll send you an email notification confirming that your return has been processed.

  • If approved, a refund will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank’s processing time.

  • If your return is denied (e.g., if the product is used or damaged), we will contact you with further details.

5. Exchanges

  • Currently, we do not process direct exchanges. If you need a different product, please return the original item and place a new order.

6. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 7 days of receiving the product.

  • We will arrange for a replacement or refund (including return shipping costs) based on your preference.

  • Please include photos of any damage or defects to help expedite the process.

7. Items Not Eligible for Return

  • Opened software or digital downloads

  • Personalized products or customized items

  • Gift cards or store credits

  • Batteries, electronics, or accessories that have been used

8. Non-Returnable Conditions

  • Items returned outside of the return window.

  • Products that are damaged or not in resalable condition due to misuse.

9. Restocking Fees

  • A restocking fee of 10% may apply to certain items returned in non-new condition or without their original packaging.